Judson University Christian College Student Accounts FAQ

Student Accounts FAQ

Bills

When do I, my parent, or other authorized payers get my semester bill?
Will I, my parent, or other authorized person get notified when my e-Bill is ready to view?
How do I authorize my parent or other person to see my e-Bill?
What if I, my parent, or other authorized payers, have never received an e-Bill notification?
Where do I, my parent, or other authorized person find my e-Bill on the student web?
Can I have a paper bill sent to my home address, to my parent address, or to any other payer at their home address?
What if I access my e-Bill (or there is no e-Bill) and it says there are no charges to pay?

Payment Policies

When do I need to pay?
What happens if my semester charges are not paid on time?
What happens if subsequent charges I may incur are not paid on time?
What if my Financial Aid that will pay part of or my entire bill is not awarded or not applied to my student account by the due date?
Who can answer questions about my bill?
Why am I billed for Medical Insurance if I did not request it or if I am already covered by my own or my family’s policy?

How to Pay

How do I, my parent, or other payer make a payment online?
What if I, my parent, or other payer forgets the login and password?
What is an e-Check?
What credit cards does Judson accept?
Is there an installment plan?
Does Judson accept e-Check payments from non–United Sates banks?
What if I error when making an online payment; can it be stopped?
What if I pay the wrong amount, either too much or too little?
Where can I send a payment through U.S. Mail?
Can I make a payment over the phone?
Can I make a payment in the Student Accounts Office?
Can my payment’s credit card or e-check information be seen by others authorized to access my student account?

Bills

When do I, my parent, or other authorized payers get my semester bill?
ANSWER:  Judson does not send paper bills; your bill will be electronic and viewable as an e-Bill online. Semester bills are online the month before a semester begins, assuming you are registered for classes. You and anyone you have given access to will be able to view your semester billing online. Then you can view your monthly e-Bill statement for any subsequent charges at any time thereafter.

Will I, my parent, or other authorized person get notified when my e-Bill is ready to view?ANSWER: When your e-Bill is ready for viewing an email notification will be sent to your Judson email address as well as to any other persons you have authorized (and have provided their email address) to view your e-Bill.

How do I authorize my parent or other person to see my e-Bill?ANSWER: Use the Guest Logins menu choice from your Student Web. This is where you can set up and change parent authorization to access specific areas of your Student Web.

What if I, my parent, or other authorized payers, have never received an e-Bill notification?ANSWER: First verify the email address specified for the parent in the Guest Logins setup. If the email address is correct notify the Student Accounts Office to remedy the problem.

Where do I, my parent, or other authorized person find my e-Bill on the student web?ANSWER:  Once you have logged onto the Student Web you’ll choose Online Bills and Payments from the menu choices.  Please note that in order for your parent or other authorized person to view your e-Bill you must first give them access with Guest Logins.

Can I have a paper bill sent to my home address, to my parent address, or to any other payer at their home address?ANSWER: A student may Opt-Out and request a paper bill whereby one paper bill will be mailed to the billing address specified. It is the student’s responsibility to make sure their billing address is kept current at Judson University and forward copies of their paper bill to parents or other payers of their student bill.

What if I access my e-Bill (or there is no e-Bill) and it says there are no charges to pay?ANSWER: If there are no charges posted to your e-Bill or an e-Bill does not exist online, you may not be registered for the semester.  Until you are registered for classes the billing system cannot calculate charges.

Payment Policies

When do I need to pay?ANSWER: Payment in full for semester charges is always due two weeks prior to the first day of a semester.  Subsequent charges that may be incurred after the first day of a semester are due within 30 days of those charges posting to your student account.

What happens if my semester charges are not paid on time?ANSWER: If your bill is not paid by the due date, your registration will be cancelled.
Please contact the Student Accounts Office if you cannot pay your bill on time.

What happens if subsequent charges I may incur are not paid on time?ANSWER: If charges incurred after the start of the term are not paid within 30 days from the date they are posted to your student account, a hold will be placed on your records and the balance becomes subject to a 1.3% per month carrying charge.

What if my Financial Aid that will pay part of or my entire bill is not awarded or not applied to my student account by the due date?ANSWER:  If for any reason financial aid is not applied to your account by the semester due date, you are still required to pay in full through other means in order to prevent your registration from being cancelled.  Please contact the Financial Aid Office if your financial aid is not posted to your student account by the due date.

Who can answer questions about my bill?ANSWER: Questions about charges or credits on your account should be directed to the department that originated the charge or credit (e.g. Housing, Financial Aid, Health Services, Plant Operations, etc.).  Questions regarding tuition and fee charges generated as a result of your registration can be directed to the Student Accounts Office. Your monthly e-Bill lists a number of different Departments along with their phone numbers.

Why am I billed for Medical Insurance if I did not request it or if I am already covered by my own or my family’s policy?ANSWER: Students are required to carry medical insurance at Judson University. If you are already insured by another policy, complete a proof-of-insurance waiver form at the Health Center within the first ten days of the semester and then the charge will be refunded to your student account.

How to Pay

How do I, my parent, or other payer make a payment online? ANSWER: To make a payment on your account you will log onto the Student Web, find the link called Online Bills and Payments that will take you to the site where online payments can be made.  For your parent or other payer to make an online payment, you must first give them access to your Student Web with Guest Logins and then they must create their own login and password.

What if I, my parent, or other payer forgets the login and password?ANSWER: A student should contact Technology Services to reset their password. A parent or other payer should contact the student as the student is the only person who has access to Guest Logins and has the ability to reset a guest password.

What is an e-Check?ANSWER: e-Check is a way to make a no-fee online payment [ACH] right from your checking account.  By providing the bank account and bank routing number from your checks, money can be drawn from your checking account and applied directly to your student account as payment.

What credit cards does Judson accept?ANSWER:  For your convenience Judson’s online payment service accepts American Express, Discover, MasterCard, or Diners Club to process your payment. Visa does not participate with our payment service and cannot be used.
Please note there will be a non-refundable 2.75% service fee assessed should you choose to use a credit card for making payment. Please know that this fee is assessed by your credit card company, not by Judson University, and none of this fee goes to Judson University. If your card is a debit card, use the no-fee e-Check payment option to avoid the 2.75% fee.

Is there an installment plan?ANSWER: For a nominal fee Judson offers a Deferred Payment Plan, called TDP that allows semester charges to be paid off over the course of a semester. Please contact the Student Accounts Office if you wish to be set up on a payment plan.

Does Judson accept e-Check payments from non–United Sates banks?
ANSWER: Our online payment service cannot accept e-Check payments from non-U.S. banks.  Please contact the Student Accounts Office to arrange payment through a non-U.S. bank via wire transfer or ACH through Judson University’s bank.

What if I error when making an online payment; can it be stopped?ANSWER: If you contact the Student Accounts Office by 5:00pm on the same day you made the online payment, we may be able to cancel that payment for you.

What if I pay the wrong amount, either too much or too little?ANSWER: If you paid too little, simply make another online payment.
If you paid too much, we will refund the overpayment if you contact the Student Accounts  Office.

Where can I send a payment through U.S. Mail?
ANSWER:  Payments by mail should include your ID number and be mailed to the Judson University Student Accounts Office.

Can I make a payment over the phone? ANSWER: Judson University Student Accounts Office does not have the ability to accept payment over the telephone.

Can I make a payment in the Student Accounts Office?
ANSWER: Payments by cash, check, or money order can be made in the main campus Student Accounts Office or at the DACE Rockford campus during our office hours.

Can my payment’s credit card or e-check information be seen by others authorized to access my student account?ANSWER:  Your credit card or bank information is secure and cannot be seen by others that are authorized to access your account with their own login and password.

 

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